I. Introduction

1. Purpose and Scope of Application

COOVOS Company (hereinafter referred to as "the Company") is committed to providing users (hereinafter referred to as "you") with high-quality artistic creation and related services. These Terms of Service aim to clarify the rights, obligations and responsibilities of both parties in the process of using the Company's services, and apply to all services provided by the Company, including but not limited to various artistic creation services (such as portrait photography, film and television, music, writing, etc.), post-production services for works, creative course training services, and related online platform services.

2. Acceptance of Terms

By using any service of the Company, you indicate that you have carefully read, understood and agreed to accept all the contents of these Terms of Service. If you do not agree to these Terms of Service, please do not use the Company's services. If you are a minor, you should read these Terms of Service accompanied by your legal guardian and use the Company's services only after obtaining the guardian's consent.

II. Service Content and Provision

1. Service Introduction

Comprehensive Creative Shooting Services: The Company is equipped with a professional creative team, which can provide various multi-theme creative shooting services such as photography, film and television, music, and writing at the agreed time and place according to your needs. Before shooting, we will fully communicate with you about details such as shooting style, scene, costumes and props, and content direction to ensure the expected effect is achieved.
Comprehensive Creative Shooting Services: The Company is equipped with a professional creative team, which can provide various multi-theme creative shooting services such as photography, film and television, music, and writing at the agreed time and place according to your needs. Before shooting, we will fully communicate with you about details such as shooting style, scene, costumes and props, and content direction to ensure the expected effect is achieved.
Diversified Course Training Services: With a team of professional top instructors, the Company provides diversified courses on photography, film and television, music, writing and other fields for users of different levels. The content covers basic knowledge, creative skills, use of post-production software and other aspects in various fields, and the course forms include online live courses, offline physical courses and video tutorials.
Diversified Course Training Services: With a team of professional top instructors, the Company provides diversified courses on photography, film and television, music, writing and other fields for users of different levels. The content covers basic knowledge, creative skills, use of post-production software and other aspects in various fields, and the course forms include online live courses, offline physical courses and video tutorials.

2. Service Provision

The Company will strictly provide photography, film and television, music, writing and other related services in accordance with the agreed service content, time, place and other performance standards. If the service fails to be completed on time and with quality due to the Company's reasons, the Company will notify you immediately and take remedial measures such as rescheduling the service time, adjusting the service content or providing corresponding compensation according to the actual situation to protect your legitimate rights and interests.
To ensure that the service accurately meets your needs, you need to provide necessary information and assistance (such as shooting theme, creative preferences, training basic level, core content requirements, etc.) before the service starts in accordance with the Company's requirements. If the service is delayed, cannot be carried out normally or the effect fails to meet expectations due to incomplete or inaccurate information provided by you or failure to fulfill the assistance obligation as agreed, the Company shall not be liable.

III. Service Usage Specifications

1. Account Registration and Management

Registration Requirements: To use some services of the Company that require account registration, you need to provide true, accurate and complete personal information, including but not limited to name and contact information. You shall be responsible for the authenticity and legality of the provided information. If you provide false information, the Company has the right to suspend or terminate your account usage and refuse to provide services.
Account Security: You are responsible for properly keeping your account and password, and shall not lend, lease or sell your account to others. If you find any abnormal login or other security issues with your account, you shall immediately notify the Company. Any loss caused by your failure to properly keep your account and password shall be borne by you.
Account Usage Restrictions: In the process of using the account, you shall comply with these Terms of Service and relevant laws and regulations, and shall not use the account to engage in any illegal or irregular activities, such as publishing illegal information, infringing upon others' intellectual property rights, or conducting online fraud. If you violate the account usage regulations, the Company has the right to take measures such as restricting account functions, freezing the account, or canceling the account, and pursue your legal liability in accordance with the law.

2. Service Booking and Payment

Booking Process: You can book services through the Company's online platform or other designated channels. During the booking process, you need to carefully read the service details, price, service time and other information, and fill in the relevant order information as prompted by the system. After submitting the order, you will receive an order confirmation message, and the order will take effect upon confirmation.
Payment Methods and Time: The Company provides a variety of payment methods for you to choose from, and the specific payment methods are subject to those displayed on the booking page. You shall complete the payment within the time specified in the order; otherwise, the order will be automatically canceled. The Company shall not be liable for failure to book services normally due to payment issues.
Price Adjustment: The Company has the right to adjust service prices according to factors such as market conditions and cost changes. Price adjustments will be announced on the Company's website or relevant service platforms. For services that have been booked and paid for, the price adjustment will not affect your order; for unpaid orders, the adjusted price will apply.

3. Service Change and Cancellation

Change or Cancellation Initiated by the User: If you need to change or cancel a booked service, you shall notify the Company at least [X] working days before the start of the service. The specific provisions for changing and canceling different types of services may vary; please refer to the booking page or consult the Company's customer service for details. If you apply to change or cancel the service within the specified time, the Company will handle it according to the actual situation and may charge a certain handling fee; if you apply beyond the specified time, the Company has the right to refuse the change or cancellation application and will not refund the paid fees.
Change or Cancellation Initiated by the Company: If you need to change or cancel a booked service, you shall notify the Company at least [X] working days before the start of the service. The specific provisions for changing and canceling different types of services may vary; please refer to the booking page or consult the Company's customer service for details. If you apply to change or cancel the service within the specified time, the Company will handle it according to the actual situation and may charge a certain handling fee; if you apply beyond the specified time, the Company has the right to refuse the change or cancellation application and will not refund the paid fees.

IV. User Conduct Specifications

1. User Conduct Specifications

In the process of using the Company's services, you shall strictly comply with the laws and regulations of the People's Democratic Republic of Algeria and other relevant countries and regions, and shall not use the Company's services to engage in any illegal or criminal activities, including but not limited to producing, disseminating or publishing illegal content such as obscenity, pornography, violence, terror, gambling, drugs, inciting speeches, or infringing upon others' privacy.

2. Respect for Intellectual Property Rights

All intellectual property rights related to the services provided by the Company, including but not limited to photography works, film and television finished products, music creations, literary works, course materials, various software programs and website contents, are exclusively owned by the Company or relevant legitimate rights holders. Without the prior written permission of the Company or relevant rights holders, you shall not arbitrarily infringe upon the aforementioned intellectual property rights by means of reproduction, dissemination, modification, sale, lease, licensing to others or other methods; otherwise, the Company will pursue your legal liability in accordance with the law.
All intellectual property rights related to the services provided by the Company, including but not limited to photography works, film and television finished products, music creations, literary works, course materials, various software programs and website contents, are exclusively owned by the Company or relevant legitimate rights holders. Without the prior written permission of the Company or relevant rights holders, you shall not arbitrarily infringe upon the aforementioned intellectual property rights by means of reproduction, dissemination, modification, sale, lease, licensing to others or other methods; otherwise, the Company will pursue your legal liability in accordance with the law.

3. Maintenance of Service Order

You shall not interfere with, damage or attack the Company's service system, including but not limited to using hacking techniques, malware, web crawlers and other means to affect the normal operation of the service. At the same time, you shall not publish spam, advertising information, false information or other content that affects other users' experience on the Company's service platform.

4. Respect for Others' Rights and Interests

In the process of using the Company's services, you shall respect the legitimate rights and interests of other users and the Company's staff, and shall not engage in improper behaviors such as abuse, harassment, defamation or threat. If your behavior causes damage to others' rights and interests, you shall bear corresponding legal liability.

V. Service Quality and Guarantee

1. Service Quality Standards

2. Service Quality Feedback and Complaints

If you are dissatisfied with the Company's service quality, you can feedback to the Company through the complaint channels on the Company's online platform, customer service phone and other methods. When providing feedback, please specify the service order information, the specific content of dissatisfaction and the expected solution.
The Company will contact you within [X] working days after receiving your feedback to understand the specific situation and provide a handling plan within [X] working days. For reasonable complaints, the Company will actively take measures to improve, such as re-providing services or giving compensation.

3. Service Improvement and Optimization

The Company will continuously improve and optimize service content, processes and quality according to user feedback, market demand and industry development trends. Your suggestions and opinions are very important to us; you are welcome to put forward valuable suggestions to the Company at any time.

VI. Privacy Protection

1. Collection of Personal Information

The Company only collects your personal information to the extent necessary to provide services to you, including but not limited to name, contact information, ID card number (for specific service scenarios such as identity verification), photography preferences, etc. The collection methods include active provision by you during account registration, service booking, participation in activities, etc., as well as automatic acquisition through technical means when you use the services (such as device information, browsing records, etc.).

2. Use of Personal Information

The Company will use your personal information for purposes such as providing services, improving services, communicating with you, and conducting marketing promotions. Without your consent, the Company will not disclose your personal information to third parties or use it for other unauthorized purposes. However, the Company may share or disclose your personal information in the following circumstances:

Required by laws and regulations or government departments in accordance with the law;
To safeguard the legitimate rights and interests of the Company and other users, such as preventing fraud, infringement and other behaviors;
When cooperating with third parties to provide services, providing necessary personal information to them on the premise of ensuring that the third parties comply with strict confidentiality obligations.

3. Personal Information Protection Measures

The Company adopts reasonable technical and management measures to protect the security of your personal information and prevent information leakage, loss, tampering or unauthorized access. In the event of a personal information security incident, the Company will notify you in a timely manner and take corresponding remedial measures.

4. User Rights

You have the right to inquire about, correct and delete your personal information, refuse the Company to collect and use certain personal information of yours (such as non-essential information that does not affect the normal provision of services), and request the Company to stop sharing your personal information with third parties. You can exercise the above rights through the personal information management function on the Company's online platform or by contacting customer service.

VII. Limitation of Liability and Exemption

1. Limitation of Liability

To the maximum extent permitted by law, the Company's liability for damages arising from the provision of services shall be limited to the actual service fees paid by you. The Company shall not be liable for indirect losses, expected profit losses, special losses, etc. arising from the services, unless such losses are caused by the Company's intentional misconduct or gross negligence.

2. Exemption Circumstances

The Company shall not be liable for failure to perform service obligations or service interruption, delay, data loss, etc. caused by force majeure (such as natural disasters, wars, strikes, government actions, cyber attacks, technical failures, etc.), but shall notify you in a timely manner and provide relevant certificates.
The Company shall not be liable for the inability to use services normally or losses incurred due to your own reasons (such as violating these Terms of Service, improper operation, providing wrong information, failing to pay fees on time, etc.).
The Company shall not be liable for service problems or losses caused by the acts of third parties beyond the Company's control (such as technical problems of third-party service providers, service failures of network operators, etc.), but will assist you in solving the problems.

VIII. Modification and Termination of Terms of Service

1. Modification of Terms

The Company has the right to modify these Terms of Service according to factors such as business development and changes in laws and regulations. The modified Terms of Service will be announced on the Company's website or relevant service platforms and will take effect [X] days after the announcement (major modifications may be notified in advance for a longer period). If you continue to use the Company's services after the modification of the Terms of Service, it shall be deemed that you agree to accept the modified Terms of Service; if you do not agree to the modification, you may stop using the Company's services before the modification takes effect and handle it in accordance with the provisions on service cancellation in these Terms of Service.

2. Termination of Services

Voluntary Termination by Users: You have the right to stop using the Company's services at any time and may apply for account cancellation through the Company's online platform or by contacting customer service. After account cancellation, all your personal information on the Company's platform will be processed in accordance with the Company's privacy policy, and the relevant service rights and interests will also be terminated.
Voluntary Termination by the Company: If you violate these Terms of Service or laws and regulations, or the Company decides to stop part or all of the services due to business adjustments and other reasons, the Company has the right to notify you in advance and terminate the provision of services to you. After the termination of services, the Company will handle your personal information and relevant rights and interests in accordance with the provisions of laws and regulations and these Terms of Service.

IX. Applicable Law and Dispute Resolution

1. Applicable Law

The conclusion, performance, interpretation and dispute resolution of these Terms of Service shall all be governed by the laws of Algeria (excluding conflict of law rules).

2. Dispute Resolution

Any dispute arising between you and the Company in connection with these Terms of Service or the use of services shall first be resolved through friendly negotiation; if negotiation fails, either party has the right to file a lawsuit with the competent Supreme Court. During the dispute resolution period, both parties shall continue to perform other provisions of these Terms of Service except for the disputed matters.

COOVOS Terms of Service